By Completing this Diploma the Trainee will be able to:
- Advise Customers on Passport and Visa requirements as well as on Travel Insurance options
- Promote Services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve travel itineraries
- Sell Rail Travel, Car Rental, Hotel Accommodation, Cruises and pre-packaged tour products.
- Provide good customer service and retain Customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents.
- World / IATA geography
- Cities/ Airport/ Airline / Currency/ Country codes
- Special service request / other service Information
- Top 10 Domestic and International destination and there special sightseeing
- Travel terminologies
- Hotel Terminologies
- Time Calculation (GMT, ETT)
- Transfer Connection/ Minimum connecting time
- The Business environment of travel and Tourism industry
- Forex / Currency conversion NUC, ROE, BSR, BBR
- Type of journey (itinerary) and Itinerary Construction
- Flight schedule; Type of traveler
- TIMATIC (Passport, VISA, Health, Custom and Currency)
- Types of Visa and documentation required
- Fares rules and categories
- Special fares – Negotiated and Corporate deals
- Introduce and role of travel bodies, IATA, UFTAA, ICAO, DGCA, TAAI, WTO
- BSP/ARC and LCC carriers
- Re-issuance, Re-routing, Revalidation and Refund
- Law and legislation
- Reporting, Productivity, AHT, SLA and KRA
- Options making (Domestic, International and Hotel)
- Car Rental, rail, water transport Terminology and Codes
- Form of payment; AX, VI, CA, DC; UATP non-UATP; TF, Service fee, GST and merchant fee
- Baggage allowances
- Customer Service and selling skills
- Personality Development / Communication skills
- 1 Months Agency Operations (On the job training)
- Travel Interview Skills / Group Discussion
- GDS
6 months
- 12th