Customer Service Associate

After completion of this training, The Trainee will be able to perform Customer Services for various stakeholders including Airlines at Airport.

  • Introduction to Aviation
  • Role of National/International Regulatory Bodies.
  • Terms / Abbreviations in Aviation.
  • Airport/Airlines Codes.
  • IATA Areas
  • Airport Layout
  • Familiarization with Terminal Operations
  • Types of Aircrafts and their Configuration
  • Airlines Operations
  • Passenger Routing at Airport
  • Standard Airlines Procedures
  • Passenger Handling Procedures
  • Baggage Handling and its reconciliation.
  • Check-in Procedures
  • Types of Visas and other documents.
  • Aircraft Boarding Procedures
  • Aircraft Handling
  • Passenger Arrival Procedures
  • Role of Immigration
  • Role of Customs
  • Role of Security Agencies at Airport.
  • Airport Emergency Procedures.
  • Communication Skills
  • 1 Month
  • Graduate
  • Age Limit: 20-26 Years
  • Both Male and Female
  • Good Knowledge of English and Hindi.
Apply for nomination