Upon completing this course you will have the skills to:
- List and describe techniques of effective communication and customer contact
- Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
- Describe new trends in customer service
- Improved standard of customer service
- Verbal and non-verbal communication skills
- Customer contact techniques
- Cross-cultural awareness
- Managing stress
- Review and discussion questions
- List of reference books
This course is recommended for:
- Ticket office, reservations, check-in, traffic, operations, baggage service and information desk staff
- Cargo reservations and receiving staff
- Public relations and sales support personnel
- Flight attendants
- 10+2 / Graduates